All sales final. Shipping charges are non refundable. We are not responsible for products that spoil due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses. We are not responsible for any items damaged during transit. Please note, Linden Square is not responsible for any destination country’s duties and tariffs, or delays due to international customs issues. We recommend reviewing your countries local import policies prior to ordering as we are unable to provide returns or refunds due to customs delays, holds, taxes, or fees. We are not responsible for shipping delays or early arrival; therefore, please request a departure date from Linden Square, accounting for ample transit time. Please note, once items are shipped from Linden Square, transit time is the sole responsibility of the selected shipping service. Therefore, we cannot guarantee an exact arrival date. Please allow a 3-day arrival window in the event of a delay or early arrival. In the event items are not shipped by Linden Square on the date requested and/or do not arrive in time for your event due to an error made by Linden Square, we will gladly refund you. All orders are shipped via purchaser's selected method unless other arrangements are made. If you would like to request a different shipping method, please call us to place your order by telephone. All orders are automatically insured for the purchase price, not to exceed $100. If your gift is valued over $100, please consider purchasing additional shipping insurance.