We strive to ship all shop orders within 1-3 business days. Our typical shipping days are Monday-Thursday. Gifts purchased on Thursdays will ship the following week in an effort to minimize the time our gifts spend in transit. We ship via UPS, USPS or FedEx. All gifts are insured to $100. In the event the value of your gift exceeds $100, we strongly recommend purchasing additional shipping insurance at checkout. Once the gift has been handed over to the the carrier, we are no longer responsible for its safe or timely arrival. However, in the event your goods arrive damaged, please take photographs of the damaged shipping box as well as the damaged goods and submit them immediately to us at email@example.com. We will make every effort to work with the carrier on your behalf to rectify the situation. In the event of a missing gift, please email us ASAP at firstname.lastname@example.org. We will work with the carrier to locate your package to the best of our ability.
Hotel Shipping: Shipping to hotels for your event is easy. We ask that if we are shipping to a hotel for you, please contact the hotel sales director and make arrangements upon the arrival of the gifts. We are not responsible for welcome gifts after they have been delivered and signed for by hotel personnel. It is the responsibility of the personnel of the hotel to notify the guest that there is a gift at the front desk and/or present the hotel guest with the gift. We do not offer refunds for packages not provided to hotel guests once the responsibility has been assumed by hotel personnel. We are not responsible for unclaimed packages. It is your responsibility to know and abide by the hotel’s policies regarding welcome gifts and any associated fees that may apply.
Hotel Fees: In the event that a hotel or accommodation charges a fee for holding welcome gifts or distributing welcome gifts, the client will resume full responsibility for this charge.
Warm Weather Shipping: We encourage you to stay away from shipping chocolate products during these months, particularly May to October for most of the United States. Beyond these months, please ship gifts containing perishable items with discretion. If you need chocolate, please note that you are ordering products subject to melting at your own risk.
Address Correction/ Non-Delivery Fees: It is your responsibility to provide correct shipping/delivery information. Accurate and complete information is required to avoid additional fees as well as delays in your order. Be sure to include accurate shipping information including full name, street address, apartment #, suite #, zip code, etc. If possible, include recipient's telephone number as well as your day-time telephone number. If an item is returned to us due to incorrect shipping address or recipient refusal, we will charge a re-delivery fee. If an item is forwarded by the selected shipping carrier due to incorrect shipping information, a $25.00 address correction fee will be charged to you. We cannot provide a refund on delivery or shipping charges.
Unclaimed Packages: We are not responsible for packages unclaimed from the shipping carrier. If packages are returned to us because they were unclaimed, we can arrange to have the gift sent to an alternate address for an additional shipping fee. We do not offer refunds because a package was not claimed by your recipient. Refunds of any kind will not be made due to recipient refusal.
Signature Service: Carrier drivers obtain signatures at their discretion unless a signature is specifically required by the sender. Packages might be left at the residence without obtaining a signature. Signature service is an extra charge. If you would like to request a signature for your package, please call us to place your order by telephone.
Hotel Fees: in the case that a hotel or accommodation charges a fee for holding welcome gifts or distributing welcome gifts, the client will resume full responsibility for this charge.