FAQ's

Frequently Asked Questions

We've compiled a list of the questions we get asked the most. Take a look and see if the information you seek is below. If not, please feel free to reach out to us via email at info@lindensquareco.com or via the contact form at the bottom of this page.

How Can We Help?

Gifting Services

What kinds of gifting services do you offer?

We specialize in modern, thoughtful gifting for companies of all sizes. Whether you’re sending one gift or building a campaign, we offer:

  • Ready-to-ship gifts for quick wins
  • Semi-custom options with product swaps or branded inserts
  • Fully custom gift campaigns for onboarding, client milestones, events, and more
  • Swag sourcing and fulfillment
  • Ongoing gifting programs (like birthdays, anniversaries, or thank-yous)


Not sure what you need? That’s what we’re here for.

Can I send a single gift?

Absolutely. You can shop our ready-to-ship collection for one-off gifts or smaller needs. Want to add a logo or swap a product? Our semi-custom options are a great fit with low minimums and fast turnaround.

Do you offer ongoing gifting programs?

We do—and we make them easy. Whether you're sending gifts every week or every quarter, we’ll help you plan, store, and ship on your schedule. Birthdays, anniversaries, client touchpoints—we’ll handle the logistics so you can stay focused on relationships, not reminders.

Customization

Can I add my logo or branding to the gifts?

Yes! We offer several ways to incorporate your branding—from logo stickers and box sleeves to fully custom inserts, QR cards, and branded merchandise. Whether you want to keep it subtle or go all in, we’ll help you choose what makes the most sense for your project, budget, and goals.

What’s the difference between custom and semi-custom?

Custom gifting is built from scratch—think themed campaigns, onboarding kits, or large-scale events. You choose the vibe, the items, the packaging, and the message. Most custom projects start at $3,000 with a minimum of 50 gifts.

Semi-custom gifting uses our existing gift boxes as a base. You can swap a product, include a branded insert, or add a personal note—without needing to build from the ground up. It’s fast, flexible, and low-commitment.

Need help deciding? We’ll point you in the right direction.

Do you offer branded promotional products or swag?

We do! Whether it’s a single item for a gift box or a fully branded swag kit, we help you choose smart, high-quality pieces that people actually want to keep. We also offer sourcing, kitting, and fulfillment if you already work with a promotional distributor but need help getting things boxed and out the door.

Shipping & Fulfillment

How long does it take to send gifts?

For ready-to-ship gifts, orders typically go out within 1–3 business days.

For semi-custom or logo add-ons, plan for about 1–2 weeks.

Fully custom projects usually take 4–6 weeks, depending on complexity and item lead times.

We’ll always be upfront about what’s doable—no surprises, no last-minute panic.

Can you ship to multiple addresses?

Yes! Whether you’re sending to five people or five hundred, we’ll take care of it. Just upload your spreadsheet (or use our portal if we’ve set one up), and we’ll handle the rest—including shipping, tracking, and any personalization.

What shipping methods do you use?

We primarily ship via UPS, FedEx and USPS, depending on destination, speed, and package size. For international orders, we may use other carriers to help reduce customs delays and fees. Tracking is provided for every shipment.

Do you offer international shipping?

We do. International gifting can be tricky, but we’ve got systems (and humans) in place to make it smoother. From customs declarations to regional product restrictions, we’ll help you send globally without the headaches. Reach out to us directly for assistance.

Order Minimums & Pricing

What are your minimums for custom projects?

Custom projects typically start at $3,000 in total gift spend with a minimum quantity of 50 gifts. This gives us room to source high-quality products, include your branding, and deliver an experience that feels polished from start to finish.

Do you have minimums for branded or semi-custom gifts?

We do, but they’re much lower.

  • For logo add-ons (like stickers or box sleeves), the minimum is usually 12 gifts.
  • For semi-custom options (like product swaps or branded inserts), minimums vary based on item availability and MOQs—but we’ll walk you through what’s possible.

How much should I budget per gift?

It depends on the level of customization, the products selected, and the shipping method—but most clients spend between $40–$100 per gift (before shipping and branding add-ons). We’ll work within your budget to create something that feels generous, useful, and aligned with your goals.

Payment & Process

How do I get started?

Easy. You can:

  • Shop ready-to-ship gifts right on our site
  • Use the contact form to start a custom or semi-custom project
  • Or book a quick discovery call to talk it through

Tell us what you’re planning—we’ll take it from there.

What payment methods do you accept?

We accept all major credit cards, ACH transfers, and invoice-based billing for approved accounts. If you need something specific for internal processes or procurement, we’re happy to work with you.

Can I place bulk orders through a portal?

Yes. For ongoing programs or high-volume needs, we can create a private ordering portal just for your team. It’s perfect for recurring campaigns, internal gifting, or departments that want to self-serve. Ask us about it during your project kickoff.

Returns, Resolutions & Getting Featured

What happens if a package is lost, damaged, or returned?

Easy. You can:

  • Shop ready-to-ship gifts right on our site
  • Use the contact form to start a custom or semi-custom project
  • Or book a quick discovery call to talk it through

Tell us what you’re planning—we’ll take it from there.

What payment methods do you accept?

Because our gifts are made to order and often include perishable or personalized items, we don’t accept returns or exchanges. That said, if something’s off or your recipient didn’t receive what was expected, let us know. We’ll always aim to resolve issues quickly and fairly.

I make a great product! Can I pitch it for your gifts?

We’d love that. We’re always on the lookout for thoughtful, high-quality items—especially from small businesses and underrepresented makers. Send us a note through our contact form or email us at [hello@lindensquareco.com] with product info, pricing, and a link to your site or catalog.

Don't see an answer to your question?

Send us a quick email with your question and we'll get back with you within 2 business days.