Frequently Asked Questions
We've compiled a list of the questions we get asked the most. Take a look and see if the information you seek is below. If not, please feel free to reach out to us via email at firstname.lastname@example.org or via the contact form at the bottom of this page.
How Can We Help?
Where do you ship?
At this time, we only ship to addresses within the US and Canada, including APO and AFO locations. Please note that orders sent to Canada do require additional shipping fees and added travel times. If you are looking to send a gift internationally, send us a message via our contact form. We have established a large network of gifting partners around the globe that may be able to assist you. We'd love to make an introduction.
Can I ship to multiple addresses?
Great question! Our current system only allows for one shipping address. However, if you need to ship to multiple recipients/addresses, let us know! We're happy to handle that personally.
How long does it take my gift to ship?
When ordered from our Ready-to-Ship collection, gifts typically ship within 1-3 business days. If you choose expedited shipping, we will ship as soon as possible. While we can not guarantee specific delivery dates, if you have a desired ship date, please make a note of it in the notes section at checkout.
What shipping method(s) do you use?
We ship our gifts via UPS Ground, FedEx Ground, or USPS Priority. If you need your gift to arrive sooner, please reach out to us for faster shipping terms. We're happy to provide shipping quotes for 2nd Day, Next Day or Air if needed.
Do you ship internationally?
With the exception of Canada, not at this time. If you are looking to send an international gift, we're happy to introduce you to one of our global gifting partners.
I have a product I think would be a great fit for your gifts. Who should I contact?
We love discovering new products. If you represent a brand or product that you think would be a great fit in one of our gifts, please contact us at email@example.com or shoot us a message via our contact form.
Do you offer custom branding or packaging?
We love adding that special touch! We are happy to add branded notecards, tags, stickers, labels, etc. inside the gift. In certain quantities, we can even provide specially branded packaging. To add branded products to your gifts, please reach out to a member of our team at firstname.lastname@example.org to learn about minimum order requirements and timelines.
What happens if my gift is returned?
Occasionally, a gift will be returned to us for a variety of reasons. This could be because an address was incorrect, because the package was refused, or perhaps the recipient did not retrieve the gift from a pick-up location, despite being notified. In these instances, we will reach out to you via email. While we do not offer refunds or exchanges, we are happy to try and resend for an additional shipping fee. If we do not receive a response within 7 business days, the gift will be considered abandoned and we will donate, restock or destroy the product.
Do you offer bulk/large orders?
We do! We specialize in large scale gifting projects. Whether you want to send holiday gifts to all your clients, say 'thanks' for that recent sales call, send care packages to your employees or engage your team members, we're here to handle all the details.
How do I schedule a call with someone?
We'd love to talk to you! Whether you have questions about large scale gifting, branding options, or just want to say "hi," you can schedule a chat with one of our team members here.
How does Gipht- send via email- work?
When a customer selects the "Send gift by email" button, they are redirected to the Gipht Checkout page where they can enter the recipient's email address and an optional gift message. Then they continue to the normal checkout pages to enter their billing information and pay for the order.
As soon as the order is placed, Gipht sends an email to the recipient letting them know who sent the gift, displays the gift message, and has a link to a form where they accept or decline the gift. If they accept, the form will ask them for their shipping address.
If the gift is accepted, an email is sent to the Sender to inform them that their gift was accepted. If the gift is declined, an email is sent to the Sender, and the Sender's order is refunded. If the recipient ignores the email, the Gipht will expire after 3 days and an email will be sent to the sender. The order is then refunded.
Is there a fee for using Gipht?
Yes. When you select the "Send Via Email" option, a $5 Gipht Fee is added to your order. This fee is added to every order purchased using Gipht.
In addition, Gipht uses an "Address Shipping Model" whereas Linden Square typically charges "Flat Rate Shipping" based on gift size. In order to help offset some of the fees charged by Gipht for its service, we have chosen the lowest shipping option for this service. All gifts sent using the email service ship for a flat $12.
I received an email notification to claim a gift from Gipht. Will the sender be given my address if I accept?
Gipht uses a double order system to keep the recipient’s physical address private from the sender. Your address will be used only to ship your package to you and nothing more.