Terms and Conditions

Refund Policy

All sales final. Shipping charges are non refundable. We are not responsible for products that spoil due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses. We are not responsible for any items damaged during transit. Please note, Linden Square is not responsible for any destination country’s duties and tariffs, or delays due to international customs issues. We recommend reviewing your countries local import policies prior to ordering as we are unable to provide returns or refunds due to customs delays, holds, taxes, or fees. We are not responsible for shipping delays or early arrival; therefore, please request a departure date from Linden Square, accounting for ample transit time. Please note, once items are shipped from Linden Square, transit time is the sole responsibility of the selected shipping service. Therefore, we cannot guarantee an exact arrival date. Please allow a 3-day arrival window in the event of a delay or early arrival. In the event items are not shipped by Linden Square on the date requested and/or do not arrive in time for your event due to an error made by Linden Square, we will gladly refund you. All orders are shipped via purchaser's selected method unless other arrangements are made. If you would like to request a different shipping method, please call us to place your order by telephone. All orders are automatically insured for the purchase price, not to exceed $100. If your gift is valued over $100, please consider purchasing additional shipping insurance.

Shipping Information

We ship via UPS, USPS or FedEx. All gifts are insured to $100. In the event the value of your gift exceeds $100, we strongly recommend purchasing additional shipping insurance at checkout. In the event your goods arrive damaged, please take photographs of the damaged shipping box as well as the damaged goods and submit them immediately to us at info@lindensquareco.com. Shipping to hotels for your event is easy. We ask that if we are shipping to a hotel for you, please contact the hotel sales director and make arrangements upon the arrival of the gifts. We are not responsible for welcome gifts after they have been delivered and signed for by hotel personnel. It is the responsibility of the personnel of the hotel to notify the guest that there is a gift at the front desk and/or present the hotel guest with the gift. We do not offer refunds for packages not provided to hotel guests once the responsibility has been assumed by hotel personnel. We are not responsible for unclaimed packages. It is your responsibility to know and abide by the hotel’s policies regarding welcome gifts and any associated fees that may apply.

Warm weather shipping; we encourage you to stay away from shipping chocolate products during these months, particularly May to October for most of the United States. Beyond these months, please ship gifts containing perishable items with discretion. If you need chocolate, please note that you are ordering products subject to melting at your own risk. It is your responsibility to provide correct shipping/delivery information. Accurate and complete information is required to avoid additional fees as well as delays in your order. Be sure to include accurate shipping information including full name, street address, apartment #, suite #, zip code, etc. If possible, include recipient's telephone number as well as your day-time telephone number. If an item is returned to us due to incorrect shipping address or recipient refusal, we will charge a re-delivery fee. If an item is forwarded by the selected shipping carrier due to incorrect shipping information, a $20.00 address correction fee will be charged to you. We cannot provide a refund on delivery or shipping charges. We are not responsible for packages unclaimed from the shipping carrier. If packages are returned to us because they were unclaimed, we can arrange to have the gift sent to an alternate address for an additional shipping fee. We do not offer refunds because a package was not claimed by your recipient. Refunds of any kind will not be made due to recipient refusal. Carrier drivers obtain signatures at their discretion unless a signature is specifically required by the sender. Packages might be left at the residence without obtaining a signature. Signature service is an extra charge. If you would like to request a signature for your package, please call us to place your order by telephone.

Hotel Fees: in the case that a hotel or accommodation charges a fee for holding welcome gifts or distributing welcome gifts, the client will resume full responsibility for this charge.

Nutrition and Allergy Information

If you or your recipients have religious dietary guidelines or food allergies, please read our product descriptions thoroughly. If you have any questions, please contact Linden Square before purchasing. We appreciate the seriousness of food allergies and would be happy to provide you a list of item ingredients as provided to us by the manufacturer. For our custom clients, you must disclose your religious dietary guidelines or food allergies to Linden Square before we begin your custom proposal. Linden Square is not liable for an injury that occurs due to food allergies. Linden Square does not make, handle, or package food. Linden Square is not a food manufacturer, only a retailer of pre-packaged foods, and is not liable for food-related injury or mislabeling of ingredients by the food manufacturer. All food laws and regulations must be compiled by the food manufacturer. All clients and their guests are encouraged to read the labels before consuming. Linden Square will not assume any liability for opposed reactions to food consumed including labeled and non-labeled food products. If you would like to request special dietary or religious foods, please call us to discuss your order by telephone.

Artwork and Customizations

All artwork submitted to Linden Square for use within your gift will be printed without any edits. Please make sure the artwork submitted is accurate, as we will not refund customized items.